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Complaints & Disputes

We care about our clients. We listen, understand the client needs and find them the most competitive policy in the market place.

What should I do if I have a complaint?

  1. If you have a complaint about a service provided to you please contact your broker and tell them about your complaint who will do their best to resolve it quickly.
  2. If your complaint is not satisfactorily resolved within 5 days, please contact Perth Property Insurance, at This email address is being protected from spambots. You need JavaScript enabled to view it.. Perth Property Insurance Pty Ltd will try to resolve your complaint quickly and fairly.
  3. Perth Property Insurance Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers.
    The AFCA can be contacted at:
    Australian Financial Complaints Authority
    GPO Box 3, Melbourne VIC 3001
    Phone: 1800 931 678 | Email This email address is being protected from spambots. You need JavaScript enabled to view it. | Website www.afca.org.au